Support

Net Return - Frequently Asked Questions

Our Shipping and Delivery process is done as soon as we can once funds are received. Delivery time will depend on address if rural or metropolitan location and which Australian state. Customers can expected delivery times range from 2-7 business days via courier service from various logistic companies.

Whenever possible we will provide customer with tracking details to update with transit times so they can expect when to received their order.

By default orders will be authorised to be left unattended at the delivery address unless requested by customer and notify us for alternate arrangement.

For International Orders-

International shipments may be subject to customs duties, taxes, and clearance fees. These are set by your local customs office and must be paid by the customer.

We encourage you to check with your customs office for details before placing your order to avoid any surprises.

Thanks for purchasing our products at thenetreturn.com.au operated by The Net Return Australia.

We ask that you contact our support team BEFORE you return any item. Our support team can be contacted during office hours on +61 404 885 853 ( for outside Australia callers) or contact@thenetreturn.com.au If you are calling within Australia +61 404 885 853 or 0404 885 853 or via email at contact@thenetreturn.com.au

PLEASE DO NOT return any items until you have an AUTHORISED RETURN CODE.In order to be eligible for a refund, you must return the product within 30 days of your purchase.The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund.

The money will be refunded using the original payment method you used to make the purchase less the order shipping cost. (For credit card payments, it may take up to 5 - 10 business days for a refund to show up on your bank statement). If the product is damaged in any way or you have initiated the return after 30 days you will not be eligible for a refund. If the product has been used, you will be subject to a re-stocking fee of 12.5% or $300+GST whichever is the greater.

Return shipping costs is at the cost of purchaser. Goods will need to return toThe Net Return Australia 21/244-254 Horsley Rd Milperra, NSW 2214 Australia.

If anything is unclear or you have any more questions, please do not hesitate to contact our customer support team on international +61 404 885 853 or email contact@thenetreturn.com.au